Effective Date: Please update this date before publishing. This draft is suitable for initial website deployment and may be reviewed by a legal professional.
1. Scope of this Policy
This Privacy Policy applies to GrihApp’s public website and application portal. GrihApp is powered by Rehearse and is intended for society management, resident access, billing, receipts, complaints, accounts and related digital workflows.
2. Information We May Collect
Depending on the features used, GrihApp may collect or process society information, building and unit details, names, phone numbers, email addresses, resident or owner details, tenant details, family member details, billing data, payment submissions, receipts, complaint records, attachments, identity-related records entered by the society, login information, device information, IP address, browser details and usage logs.
3. Information Entered by Societies
Most operational data in GrihApp is entered, uploaded or verified by society administrators or authorised users. This may include personal information of residents, owners, tenants, staff, vendors or committee members. The concerned society is responsible for ensuring that it has proper authority, consent or legal basis to enter and manage such information.
4. How We Use Information
Information may be used to provide platform access, manage society records, generate bills, verify payments, issue receipts, track complaints, maintain accounts, send notifications, support users, improve security, prevent misuse, maintain audit trails, comply with legal obligations and improve platform performance.
5. Payment and Transaction Information
GrihApp may store payment references, payment dates, submitted proofs, receipt records, bill status and related accounting information. Where online payment gateways are used, payment processing may be handled by third-party payment service providers. GrihApp does not intend to store sensitive card credentials such as full card numbers or CVV details.
6. Complaint and Attachment Data
Residents may upload complaint descriptions, images, documents or other attachments. Such information may be visible to authorised society administrators or staff responsible for handling the complaint. Users should avoid uploading unnecessary sensitive personal information unless required for the specific complaint.
7. Communication Data
GrihApp may use phone, SMS, WhatsApp, email or other channels for OTPs, billing alerts, payment updates, complaint notifications, onboarding communication and support. Delivery depends on telecom, email, WhatsApp Business API, internet and third-party service availability.
8. Sharing of Information
Information may be shared with authorised society administrators, residents or users according to role-based access settings. Information may also be shared with service providers such as hosting providers, SMS providers, WhatsApp API providers, email service providers, payment gateways, technical support providers, auditors, legal authorities or regulators where required.
9. Data Security
GrihApp uses reasonable technical and organisational measures to protect data against unauthorised access, misuse, alteration or loss. However, no digital platform can guarantee absolute security. Users and society administrators must also follow safe password practices and restrict access to authorised persons only.
10. Data Retention
Data may be retained as long as required for providing services, maintaining records, legal compliance, dispute resolution, security monitoring, accounting, audit purposes or legitimate business needs. Societies may request deletion or export of their data subject to applicable law, contract terms and technical feasibility.
11. User Rights and Requests
Users may contact their society administrator for correction of resident records, billing details or society-level data. Platform-level privacy requests may be sent to Rehearse using the contact details provided below. Requests may require verification before action is taken.
12. Cookies and Technical Logs
The website and portal may use cookies, session storage, analytics and logs to enable login, security, user preferences, performance monitoring and troubleshooting. Users may control cookies through browser settings, but disabling essential cookies may affect platform functionality.
13. Children and Family Member Data
Where family member details are entered by societies or residents, such information must be provided only where appropriate and authorised. GrihApp is not intended for independent use by children without appropriate supervision or authorisation.
14. Updates to this Policy
This Privacy Policy may be updated from time to time to reflect changes in law, technology, platform features or business practices. The updated version will be posted on this website.
15. Contact
For privacy-related questions, contact Rehearse at Rehearse House, 1591/B-2A, Old Argora Road, Bali Bagicha, Argora, Ranchi, Jharkhand, PIN: 834002. Phone and WhatsApp: +91 98114 68607. Website: rehearse.in.