Effective Date: Please update this date before publishing. This policy covers payments made to Rehearse for GrihApp subscription or related services.
1. Scope of this Policy
This Payments & Refunds Policy applies to payments made for GrihApp subscriptions, onboarding, configuration, support or other services offered by Rehearse in relation to GrihApp. It does not govern internal maintenance payments made by residents to their housing society unless such payment is specifically processed as part of a GrihApp-enabled workflow.
2. Subscription Charges
GrihApp may be offered on a monthly, annual, trial, promotional or custom subscription basis. Applicable charges, taxes, billing cycle, plan features and renewal terms may be shown on the portal, invoice, quotation, subscription page or other official communication from Rehearse.
3. Taxes and Invoices
All prices may be subject to applicable taxes, including GST where applicable. Tax invoices or payment receipts may be issued based on the details available in the billing account. The customer is responsible for providing correct billing, GST and contact details.
4. Activation of Service
Subscription activation may occur after payment confirmation, successful trial activation, manual approval or completion of onboarding requirements. In some cases, activation may take reasonable processing time due to payment gateway confirmation, verification or technical setup.
5. Payment Gateways and Third-Party Charges
Online payments may be processed through third-party payment gateways or banking channels. Such providers may have their own terms, processing timelines, transaction charges, failure handling rules and refund timelines. GrihApp and Rehearse are not responsible for delays or failures caused by banks, payment gateways, UPI networks, card networks or other third-party systems.
6. Failed, Pending or Duplicate Payments
If a payment is debited but not reflected in the GrihApp subscription account, the customer should contact support with the transaction ID, payment screenshot, date, amount and registered society details. If duplicate payment is confirmed, Rehearse may adjust it against future invoices or process a refund after verification.
7. Cancellation of Subscription
A society may request cancellation or non-renewal of its subscription by contacting Rehearse. Cancellation may stop future access or renewal, but it does not automatically create a refund right for the unused period unless expressly agreed or required by applicable law.
8. Refund Eligibility
Refunds may be considered in cases such as duplicate payment, payment made by mistake, technical non-activation despite successful payment, incorrect billing by Rehearse, or any other case where Rehearse determines that refund is appropriate after verification.
9. Non-Refundable Cases
Refunds may not be available where the subscription has already been activated and used, where the customer changes its decision after activation, where service access was available but not used, where suspension occurred due to violation of terms, or where the payment relates to completed setup, onboarding, customisation, training or support work.
10. Refund Process and Timeline
Refund requests should be submitted with society name, registered phone number, payment date, amount, transaction reference and reason for refund. Approved refunds will normally be processed to the original payment method or another verified method within a reasonable period, subject to banking and payment gateway timelines.
11. Resident Maintenance Payments
Where residents use GrihApp to submit payment details or proof to their society, the actual maintenance dues, approvals, receipts, reversals, adjustments or refunds are generally handled by the concerned society. GrihApp provides the digital workflow but does not decide internal society refund disputes unless the payment was made directly to Rehearse for GrihApp services.
12. Billing Errors
If a customer believes that an invoice, plan, tax amount or subscription period is incorrect, the issue should be reported promptly. Rehearse may correct verified errors through revised invoices, account adjustment, credit or refund as appropriate.
13. Price Changes
Rehearse may update subscription prices, features or plan structures from time to time. Existing customers may be informed through the portal, email, invoice, website notice or other reasonable communication channels.
14. Contact for Payment Support
For payment, subscription, billing or refund support, contact Rehearse at Rehearse House, 1591/B-2A, Old Argora Road, Bali Bagicha, Argora, Ranchi, Jharkhand, PIN: 834002. Phone and WhatsApp: +91 98114 68607. Website: rehearse.in.